Bookings may be Flexible, Prepaid/Non-refundable, or subject to individually stated named-vehicle terms. The rate shown in the confirmation governs. Mandatory statutory rights are unaffected.

A cancellation is effective when received by us at info@example.com. Any more favourable term in the booking confirmation prevails.

The lower prepaid price reflects the restricted cancellation conditions disclosed before booking.

Bookings for a specific high-value vehicle, event, delivery, chauffeur arrangement or third-party procurement may require a non-refundable reservation payment and stricter deadlines. These conditions are valid only if disclosed in the offer or confirmation.

A no-show occurs if the renter does not attend by the agreed time, does not provide required documents or payment security, or cannot be contacted within any stated grace period. We may cancel the booking and charge up to the full booked amount, less costs saved where applicable.

We may refuse handover where the driver fails age, licence, identity, payment or fitness requirements, appears impaired, or proposes prohibited use. If the cause lies with the customer, the booking is treated under the no-show terms; this does not limit claims arising from false information or misconduct.

Returning a vehicle early does not normally create a right to a refund because the vehicle was reserved for the full period. We may credit unused time at our discretion, taking account of avoided costs and re-rental, unless mandatory law requires otherwise.

Changes depend on availability and our approval. Current prices and conditions apply to the revised booking. A material reduction of dates or category may be treated as a partial cancellation; changing the main driver may require a new eligibility check.

If the booked vehicle becomes unavailable, we may offer a comparable or higher category, alternative dates or a refund of amounts paid for unavailable services. Where performance is prevented by events beyond reasonable control, further liability is excluded to the extent permitted by law.

A card pre-authorisation is not a payment and is separate from any cancellation refund. After cancellation or return, we promptly instruct release of unused security; card issuers and banks determine when the amount becomes available.

Approved refunds are made to the original payment method unless law or security requirements dictate otherwise. We normally initiate the refund within 14 days after entitlement and amount are established. Bank, card-network and currency-conversion delays are outside our control.

Under Austrian and EU consumer law, the 14-day distance-contract right of withdrawal generally does not apply to car-rental services where the contract provides a specific date or period (Section 18(1)(10) FAGG). Your contractual cancellation rights are therefore those stated in this policy and your confirmation.

Send cancellation notices to info@example.com and complaints to info@example.com, quoting the booking number, pickup date and supporting documents. We will review the applicable rate and reply without undue delay.